Refund policy
Thank you for shopping with Oratovia. This Refund Policy explains how returns, refunds, exchanges and cancellations work.
Journals (sold through Amazon)
Our journals, including New Beginnings, are currently sold only through Amazon. Amazon takes the payment, prints each copy and ships it, so returns and refunds for journals are handled by Amazon under its own returns policy. Please contact Amazon about that order. We're not able to process a journal return or refund here.
Digital items bought from this website
Digital products, such as the Prayer Board Kit, are delivered as a download link emailed to you straight after payment. Because a digital file can’t be returned, we don’t offer returns, exchanges or change-of-mind refunds once the download has been made available to you.
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an order. For digital content, that right ends once the download begins. By buying a digital download, you agree that we can supply it to you straight away and you acknowledge that you lose your right to cancel once it has begun.
If a file is faulty, won’t open, or isn’t what you ordered, contact us at hello@oratovia.com with your order number and we will put it right with a working file or, if we can’t, a refund. Small differences in colour between your screen and your printer are not a fault.
Physical items bought from this website
For physical products bought directly from us (such as scripture cards, candles and wax melts), you may request a return or exchange within 30 days of the delivery date, provided that:
- The item is unused, unopened, and in the same condition that you received it;
- The item is in its original packaging; and
- You have proof of purchase (order confirmation or receipt).
Candles, wax melts and other scented or consumable products can't be returned once opened or used, for hygiene and safety reasons, unless the item is faulty or was damaged in transit.
How to start a return
To start a return, contact us at hello@oratovia.com with your order number and the reason for your return. We will confirm whether your return is accepted and tell you how to send the item back. Items sent back without first requesting a return will not be accepted.
You are responsible for the cost of returning an item, unless it is faulty, damaged, or was sent to you in error, in which case we will cover the return postage.
Damaged, faulty or incorrect items
Please check your order when it arrives and contact us straight away if anything is faulty, damaged, or not what you ordered, so we can put it right. We may ask for photos of the item and its packaging.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved. If it is, the refund will go back to your original payment method within 5-10 business days. Your bank or card provider may take a little longer to process it.
Postage costs on the original order are non-refundable, except where the return is due to our error or a faulty item.
Exchanges
The quickest way to exchange an item is to return it and, once the return is accepted, place a separate order for the new item.
Cancellations
If you would like to cancel an order placed on this website, contact us as soon as possible. We can only cancel physical orders that have not yet been dispatched, and digital downloads can't be cancelled once the download has begun (see above). For journals bought on Amazon, please contact Amazon.
Contact
If you have any questions about this Refund Policy, contact us at hello@oratovia.com or write to us at 48 Woolsington Close, Nottingham NG8 6NZ, United Kingdom.